Terms and Conditions

Refund Policy

Tickets can only be accepted for resale if the performance is sold out. The original ticket(s) must be with the Box Office before we can begin the resale process. If your ticket(s) is resold, you will be refunded, less a 15% administration fee.

Delivery Methods & Timing

If you have chosen the postal option, tickets will be dispatched by post on the day of purchase to the postal address specified. Please ensure you provide us with your correct and complete postal address.

Patrons can also choose to ‘Collect at Box Office’. Tickets must be collected no later than 30 minutes before the start of a performance.

‘Print at Home’ tickets are also available. Patrons must print these tickets at home so that the barcode on the ticket is 100% clear and legible. 'Print at Home' tickets cannot be reprinted at the National Opera House and must be brought to the National Opera House on the night of the performance.

Credit/Debit Card Charge

A fee of €1.50 of the total transaction value will be added to all credit/debit card transactions. This charge relates to the transactional costs imposed on us by your credit or debit card company for the use of your card in making this payment.

Secure Online Booking

Online booking is provided by Spektrix, a leading provider of secure online ticketing solutions.

Other Terms

The management reserves the right to change or cancel the advertised programme.

The management reserves the right to refuse admission.

If an event is cancelled, the management will refund the face value of the ticket only. If an event is rescheduled and you cannot attend, the management will refund the face value of the ticket only.

Latecomers will strictly not be admitted to the performance until the first interval. Please allow sufficient time for traffic and parking delays.

Mobile phones/pagers should be switched off before entering the auditorium.

By purchasing a ticket you agree to these terms and conditions.